Ingenico Lane 3000 - Troubleshooting the reader if the logo says “TRIPOS” / not responding / This lane closed

1. SalesVu POS needs to have access to the local network. Please go to 'Settings' of your iPad > touch on 'SalesVu' > turn on access to 'Local Network'

2. SalesVu and the Ingenico Lane 3000 EMV card reader will only work if the reader displays the

“SalesVu” logo. If the logo says “TRIPOS” or "This lane closed" then please verify the following:

3. Make sure that the iPad is always connected to the correct Wi-Fi signal. The iPad

and the reader have to be on the same network in order to "communicate" with

each other.

4. You can force close all applications on the background of your iPad to

re-establish the connection by double clicking on the home bottom of your iPad

and sliding all apps upwards to remove it. Then reopen SalesVu and verify if the

reader redownloads the information. The reader should start downloading and switch to 'SalesVu' logo. It might restart as well

5. IP address of the card reader can change due to different reasons. You will

need to restart the reader (holding down the YELLOW and # button to restart) and

quickly press “F2” (several times) on the “Unifled Payment Platform" screen to verify the IP on the

bottom by quickly touching on the ‘downward’ button. We would recommend that you take a picture of the IP.

Compare the obtained IP address from the Lane 3000 with the IP address on SalesVu POS app:

        a. Open SalesVu POS app touch on 'Settings' 

        b. Go to 'Card Reader' and select your reader on a popup screen

        c. Reopen the 'Settings' then touch on 'More Settings' 

        d. Check the IP address on 'Terminal IP address' line

- If the IP address on the Terminal IP address is different, change it to the recently obtained IP address from the Lane 3000 Ingenico card reader. Then repeat the process described on the step #3 above 

- If the IP address on the Terminal IP address is identical, but your card reader is still not showing the SalesVu logo, follow these steps:

1. Go to the Settings of your iPad > 'Wi-Fi'
2. Next to your 'Wi-Fi' network name, touch on the 'i' icon 

3. Check the IP address of your network

4. Compare it with the IP address obtained from the card reader 

5. The IP address should match until the last dot '.'

For example: IP address of WiFi signal on your iPad is 192.168.1.10 

IP address of the card reader is 192.168.1.12

When two IP addresses are compared, all the numbers match before the last dot. It means both devices are on the same network. 

If they don't match, please contact your network specialist for the troubleshooting of your network setup