Bluetooth printer – Printer Issues – SalesVu

Troubleshooting the Star Micronics 650 Bluetooth Printer.

Check if SalesVu POS app has access to 'Bluetooth'. Go to 'Settings' of your iPad > touch on 'SalesVu' > on the right side 'Bluetooth' should be enabled

Go to settings of your iPad > Bluetooth > “i” next to the printer name (Star Micronics) > Forget the device. Then follow the steps below:
Hold down the pair button on the back of the printer for 5-8 seconds and release (flashing light will appear)
Turn the Bluetooth on your iPad off and on. Wait for the Star Micronics printer to appear under Bluetooth and reconnect it
Once connected, open the SalesVu app > Settings (gear) icon > Printer Options > Search for printer/test print to verify if the printer is found and can be tested.

Troubleshooting the Star Micronics TSP143iiiBI Bluetooth Printer.

Check if SalesVu POS app has access to 'Bluetooth'. Go to 'Settings' of your iPad > touch on 'SalesVu' > on the right side 'Bluetooth' should be enabled

Go to settings of your iPad > Bluetooth > “i” next to the printer name (Star Micronics) > Forget the device. Then follow the steps below:
Turn the Bluetooth on your iPad off and on. Wait for the Star Micronics printer to appear under Bluetooth and reconnect it
Once connected, open the SalesVu app > Settings (gear) icon > Printer Options > Search for printer/test print to verify if the printer is found and can be tested.

If the issue remains, it is recommended to perform a hard reset

Ensure all nearby Bluetooth capable devices (PC, tablets, smartphones) are not paired or have their Bluetooth set to OFF.
Power the printer OFF and locate the Bluetooth Reset (RST) button on the back.
While pressing the Reset (RST) button (1), turn the power switch ON (2), and continue to hold the Reset button for five (5) seconds or until the printer resets twice, making 2 mechanical initialization sound.