You might have duplicate customers for some reason and you can view these customers as following instructions:
1. Log in to SalesVu.com
2. Open the "Customers" section on the left sidebar menu
3. Click the "V" icon on the right top of your screen, and select "View Duplicate Customers"
4. You can merge the customers by following the on-screen instruction. Please note that the loyalty balance will also get merged based on the phone number you select