If you want to issue a refund to a customer, you can process it at SalesVu.com: you can refund the full order amount, certain items, or a custom amount. You can also process an exchange of one item with another and in case there is a difference in price, the difference can also be refunded to a customer.
To refund the full order amount, a certain item, or a custom amount:
1. Sign in to SalesVu.com
2. Click on Orders
3. Search for the order using the filters available
4. Locate and open the Order of your choice
5. Click on the 'Refund/Exchange' button
6. Select a refund option 'By Product' or 'By Amount' > click 'Continue'
- If you selected 'By product' select an item that needs to be refunded
- If you selected 'By Amount', enter the refund amount
Note: To completely disable the option for all users to process refunds 'By Amount,' click on the gear icon (settings) at the upper right corner and enable the 'Disable Refund By Amount Option'.
7. Verify the returned amount
8. Click 'Next'
The refund has been done successfully and a customer will be credited the refund amount within 4-7 business days depending on their bank.
To exchange an item with another item:
1. Click on the 'Refund/Exchange' button
2. Select a refund option 'By Product'
3. Check the box for the item you want to exchange > click on the 2 arrow icon on the right
4. Now select the item you want to exchange your initial one with
5. Verify the exchange and click on 'Continue'
6. The next tab will show you the final refund amount
7. Click 'Next'
The exchange has been done successfully and a customer will be credited the refund amount within 4-6 business days depending on their bank.