SalesVu offers the option to process receiptless returns, allowing you to return items without the need for a physical receipt.
With this feature, returns can be processed for either cash or in-store credit in the form of loyalty points or gift cards. Here's how each method works:
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Loyalty Points Refund: To issue a refund in the form of loyalty points, the app will prompt you to enter the customer's name and phone number. The customer can then redeem these loyalty points during their next visit.
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Gift Card Refund: If you choose to provide store credit in the form of a gift card, you can either scan the customer's physical gift card or manually enter its number. The refund amount will be added to the gift card balance, which the customer can use for future purchases.
To issue a receiptless return, follow these steps:
1. Touch on the return/exchange icon
2. Touch on the receipt icon at the top right
3. The app will create a new order number. Now you can touch on product icons that you want to refund and you will see the total refund amount in the order details.
When you added all items to order > touch on 'Return'.
4. Select the 'Cash', 'Loyalty' or 'Gift Card' option
5. Tap on 'Done,' and you are all set!