Refund POS and eCommerce Orders Zettle

POS order refund Steps

You can refund any order in that system that was processed via SalesVu POS app by the following steps:

1. Open SalesVu POS app
2. Touch on two arrows (refund/exchange) icon at the right top
3. Search the order you are looking for by 'Customer Name', 'Customer Email', 'Order ID', or 'Last 4 CC'
4. Enter the value on the search field and press 'Search Order' button
5. Touch on the order. The order will open on the home screen
6. Scroll to the right and touch on 'Refund' button at the right top
7. Touch on 'Refund' button

eCommerce Order Refund Steps

You can refund only orders processed via eCommerce by the following steps:

1. Touch on 'Settings' (gear icon) at the right top
2. Touch on 'Refund Order' button
3. Search the order you are looking for by 'Order #', 'Customer Name', 'Customer Email', or 'Card #'
4. Enter the value on the search value field and press 'Search' button
5. Touch on the order
6. Enter the refund amount and process it