Refund POS and eCommerce Orders Zettle

POS order refund Steps

You can refund any order in that system that was processed via SalesVu POS app by the following steps:

1. Open SalesVu POS app
2. Touch on two arrows (refund/exchange) icon at the right top
3. Search the order you are looking for by 'Customer Name', 'Customer Email', 'Order ID', or 'Last 4 CC'
4. Enter the value on the search field and press 'Search Order' button
5. Touch on the order. The order will open on the home screen
6. On the order details screen, select the products you want to refund by clicking the 'Return' next to their name
7. Click on the 'Return' button at the bottom right to start the return process.
8. You will be prompted to select the refund method.
9. Choose Credit Card or the appropriate payment method used for the original transaction
10. Click on the Confirm Refund button to process the refund.
11. A confirmation message will appear once the refund is successfully processed

eCommerce Order Refund Steps

You can refund only orders processed via eCommerce by the following steps:

1. Touch on 'Settings' (gear icon) at the right top
2. Touch on 'Refund Order' button
3. Search the order you are looking for by 'Order #', 'Customer Name', 'Customer Email', or 'Card #'
4. Enter the value on the search value field and press 'Search' button
5. Touch on the order
6. Select the items you would like to refund 
7. Click on 'Continue'