Processing full refunds on the POS Users
- Open the SalesVu POS app
- Touch on the ‘Orders’ icon
- Select the ‘Open’ and change it to ‘Closed’ to view all paid orders
- Locate and select the order of your choice (do not touch on the + icon)
- The order will now appear on the main home screen of the SalesVu app
- Scroll to the far right on the ‘Orders, Discount, Trash etc’ icons
- Select the ‘Refund’ button
- You will see the credit card tied to the order
- Select Refund and the refund will start to authorize
Processing partial refunds
Currently it is not possible to process partial refunds through the POS. Please submit a request to support@salesvu.com for any partial refunds or transactions that are from previous day. You will need to include the following in the email.
- The order number/ID
- Date
- Total amount
- Refund amount
Tip adjustments
If you allow your customers to write a tip on the physical paper receipts, then you can adjust the tips by following these steps.
- Open the SalesVu app
- Touch on the ‘gear’ icon (settings)
- Select ‘Manage Credit Card Batch’
- Locate the transaction of your choice and adjust it by adding the tip amount
Batching credit cards
If your account is configured for tip adjustments then you will need to manually batch the credit cards at the end of the day.
- Open the SalesVu app
- Touch on the ‘gear’ icon (settings)
- Select ‘Manage Credit Card Batch’
- Select ‘Capture’ and wait until it is completed
If you have any further questions, you can contact us at our toll free number 888-900-5819 from 8:00 AM to 10:00 PM CST, 7 days a week, chat with us at SalesVu.com, email us at support@salesvu.com