Frequently Asked Questions
FAQs, Hardware Compatibility & Troubleshooting, Overview and additional support topics
Support FAQs
- Square Server Status
- Disable Merchant Receipt
- Connect SalesVu POS with PayPal
- SalesVu + PayPal Integration
- Deposit and funding schedule for Vantiv/WorldPay
- Editing a closed shift
Compatible Hardware
Hardware Setup and Troubleshooting
- Ingenico Link 2500 - Troubleshooting the reader if the logo says “TRIPOS” / not responding / This lane closed
- How to Setup Ingenico Link 2500
- Ingenico iSMP4 - Troubleshooting the reader if the logo says “TRIPOS” / not responding / This lane closed
- Ingenico Lane 3000 - Troubleshooting the reader if the logo says “TRIPOS” / not responding / This lane closed
- USB Printer - Printer Issues
- Configuring the Bluetooth printer (Star Micronics TSP143iiiBI)
Products and Services
- Option to allow variable priced products
- Can we disable products or categories for a period of time?
- Where can I put my product cost?
- Can we delete old products?
- How do I set a category to the second position on my POS view?
- How to create a category or sub-category
Employee Management
- How to hide categories from employees
- Locking the Employees POS & Drawer
- Individual Employee Reports
- View shift information with Manager comments
- Calendar Sync
- Employees can manage their own schedule
Customers
Accounting
Discounts
Appointments
- Notifying the Customer (Waitlist)
- Assigning the customer a table
- Setting up the average wait time
- Waitlist SMS Text Message System
- Send confirmation link to customers for their appointments
- Allow appointment scheduler to work as widget on merchant website
E-Commerce and Online Ordering
Recurring Billing
Pricing
Invoicing
SalesVu Gift Card
Orders
Table Reservations
Settings
- How to Sync Menu Items to Chowly
- How to apply the status to the order
- How to configure the status with an email/SMS notification
- Improved Tip Screen
- Re-design of "Tipping Screen"
- New "transaction completed" page