Frequently Asked Questions

Support FAQs

• Connect SalesVu POS with PayPal
• SalesVu + PayPal Integration
• Deposit and funding schedule for Vantiv/WorldPay
• Editing a closed shift
• Can I pay for my account annually?
• Is there a setup fee?

See all 70 articles

Compatible Hardware

• Where to buy compatible hardware?
• Recommended Printers
• APG Vasario Cash Drawers
• UPC Code Label Printing
• Star Micronics mPOP (Cash Drawer and Printer Combo)

Hardware Setup and Troubleshooting

• Ingenico Link 2500 - Troubleshooting the reader if the logo says “TRIPOS” / not responding / This lane closed
• How to Setup Ingenico Link 2500
• Ingenico iSMP4 - Troubleshooting the reader if the logo says “TRIPOS” / not responding / This lane closed
• Ingenico Lane 3000 - Troubleshooting the reader if the logo says “TRIPOS” / not responding / This lane closed
• USB Printer - Printer Issues
• Configuring the Bluetooth printer (Star Micronics TSP143iiiBI)

See all 44 articles

Products and Services

• Transferring Inventory to another location
• Enable products for E-commerce
• Option to allow variable priced products
• Video: Inventory and Supply Chain Management Demo
• Is it possible to see a report for the modifier items?
• Can we disable products or categories for a period of time?

See all 16 articles

Reports

• Reconciling SalesVu Orders with WorldPay Statements via IQ Portal
• Option to Hide deleted products in reports
• Exporting a Z-report
• Loyalty Cash in Z-report
• Exporting a Z-Report
• Profitability Report

See all 19 articles

Employee Management

• How to hide categories from employees
• Locking the Employees POS & Drawer
• Individual Employee Reports
• View shift information with Manager comments
• Calendar Sync
• Employees can manage their own schedule

See all 11 articles

Customers

• Save Customer CC info on file
• Upload a cutomer's image through the POS
• Option to add customer image in CRM through web portal
• Video: Customer Relationship Management Demo
• How do I run a report that shows what has been purchased by customer during a certain period?
• How to delete Customers

Accounting

• Video: Accounting and Bookkeeping Demo
• The QuickBooks integration has stopped working. What are the steps to correct this issue?
• How does QuickBooks Integration work?
• QuickBooks (QB) syncing problem?

Discounts

• Customer Discount
• Removing a discount on the POS
• Video: Discount Management demo
• How to apply coupon code in the SalesVu app?

Appointments

• Notifying the Customer (Waitlist)
• Assigning the customer a table
• Setting up the average wait time
• Waitlist SMS Text Message System
• Send confirmation link to customers for their appointments
• Allow appointment scheduler to work as widget on merchant website

See all 16 articles

E-Commerce and Online Ordering

• How to create electronic Gift Cards
• SalesVu Web Services API Doc 1.0

Recurring Billing

• Video: Recurring Billing Demo

Pricing

• Pricing (Individual Module Pricing or discount bundles)

Invoicing

• Video: Invoice Management Demo

SalesVu Gift Card

• Physical Gift Card Format with SalesVu

Orders

• Return/Exchanges from the SalesVu.com Cloud Portal
• New tabs added in the Orders report
• Updating the pick up time of an order
• How to verify all or part of Orders / Receipts generated by one location?

Table Reservations

• Waitlist on reservation
• Table And Reservations Management
• How can I activate Table Management on iOS device?

Settings

• How to Sync Menu Items to Chowly
• How to apply the status to the order
• How to configure the status with an email/SMS notification
• Improved Tip Screen
• Re-design of "Tipping Screen"
• Re-designed table layout format

See all 10 articles