A. Tip adjustments will need to be completed before the standard credit card batch time at 4AM EST. There are three ways this can be done.
1. The customer can enter the tip directly within the SalesVu app.
2. The customer writes down the tip amount on a paper receipt. You can then adjust the tip under the ‘Manage Credit Card Batch’ option within the SalesVu app
3. Tips can also be adjusted within the ‘Orders’ section of the SalesVu management portal.
B. Tip adjustments after the batch process will need to be completed manually through Vantiv / Mercury Payment Systems (MPS). Please send a request directly to ‘email@example.com’ along with the order number, data, tip amount for each transaction.
Note: U.S. Merchants who signed with Vantiv / Mercury (MPS) have the option to change the default standard credit card batch time at 4AM EST.